Billing FAQs

Our staff is dedicated to providing friendly, helpful service. If you have a question that is not answered here, please do not hesitate to contact us.



FOR MORE INFORMATION

You have the right to voice your questions and concerns about your stay or care. You may do this without fear that it will compromise your care or future access to our services. If you have questions or feel that your rights have been violated, we would ask that you make your concerns known through the following process:

  1. You are encouraged to discuss any aspect of your treatment with your physician, nurse, therapist or counselor.
  2. If you do not feel that your questions or concerns have been resolved, we encourage you to contact the unit supervisor or manager.
  3. If you would like to discuss your questions or concerns even further, we encourage you to contact the patient advocate in Social Services, 715-717-7468, or the Hospital Administrator, 715-717-7200.

If you feel your concerns were not resolved by HSHS St. Joseph's Hospital to your satisfaction, you can file a complaint or grievance with an outside agency. You may contact: Bureau of Quality Assurance, 610 Gibson Street, Eau Claire, WI 54701, 715-836-4752 or the Joint Commission Office of Quality Monitoring, 1-800-994-6610.

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